The following is our current wig policy as of 06/11/2021
Due to the nature of this business, all custom wigs are final order. No refunds or returns are accepted. If you are unsatisfied with your purchase please email us here and we will try our best to fix any issues you may have.
Cancellations are only accepted within 48 hours of original purchase date. There is a $30 restock fee for cancelations. Cancellations are not valid on orders with same day shipping.
All custom wig orders require your billing and shipping information to match. If it does not match, we will have to cancel the order.
The turnaround time is the time it takes to process and create your wig. Shipping time is separate from the turnaround time.
We are not responsible for any lost or stolen packages. At checkout we provide the option to add insurance to your package.