Wig Revamp Options
Only valid on wigs previously provided by us.
The following is our current wig policy as of 06/11/2021
Due to the nature of this business, all custom wigs are final order. No refunds or returns are accepted. If you are unsatisfied with your purchase please email us here and we will try our best to fix any issues you may have.
Cancellations are only accepted within 48 hours of original purchase date. There is a $30 restock fee for cancelations. Cancellations are not valid on orders with same day shipping.
All custom wig orders require your billing and shipping information to match. If it does not match, we will have to cancel the order.
The turnaround time is the time it takes to process and create your wig. Shipping time is separate from the turnaround time.
We are not responsible for any lost or stolen packages. At checkout we provide the option to add insurance to your package.
How do I measure my head?
Click here to watch a video on measuring your head.
What if my measurements isn't a whole number?
If your measurements do not stop at a whole number round up to the next number. For example, your circumference measures at 21.5 inches. You would round up to a 22".
Are your wigs glue-less?
Closure wigs are 100% glue-less. Frontal wigs are 95% glue-less. Frontal wigs will fit snug and secure around the hairline. The only portion that will not stay down are the ear tabs. Ear tabs can easily be secured with hair foams, gels, sprays, adhesive, glues, bobby pins, and more.
Do you have any wigs on hand?
The wigs that we have on hand are considered Ready to Ship. We do not allow local pickup so these wigs must be ordered online. They ship out the same day if ordered before 5PM EST. They ship out the following day if ordered after.
When will ready to ship wigs restock?
Ready to Ship Wigs currently restock at random. Hopefully we are able to become more consistent within the next few months. Thanks so much for your patience
If I send in my own hair, can you cut and curl it for me?
At this time, styling options are only available for wigs made with hair provided by Eboni.
I am a wigmaker. Do you make wigs for other companies?
We do not offer ghost wig-making services. Our wigs are for consumers only. Our wigs must not be resold by any other companies.
I am local. Can I meet up with you to drop off my hair or to pick up a wig?
At this time we are fully operating as an online business. Hopefully within the next few months we will be able to allow local drop offs and pickups. Thanks for your patience and understanding at this time.