Reach out, we’re here!

We are available Monday-Friday between 10am and 5pm Eastern Time.

If you have any questions or concerns we can be reached via email at or by text at 800-782-6698.

Please give us 48-72 hrs to respond to your questions and concerns. If you have questions about a recent order, be sure to provide your order number in your email/text.

Please note, we do not respond to messages on social media due to the high volume of messages that are received. We kindly ask that you send us an email.

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How to Take Care of Your Hair Extensions

Top 4 Product Recommendations for Hair Extensions

For those who have purchased one of our Wig Revamp Services

Mail Your Wig Using the Following Address

Eboni Moody

PO Box 2859

Jacksonville, FL 32203

If the mailing provider doesn't allow you to send to a PO Box use the following address 

Eboni Moody

1100 Kings Rd #2859

Jacksonville, FL 32203

Order FAQs

Do you offer bundle deals?

When you add any 3 bundles to your cart, you will receive bundle deal savings.

If I place my order today, when will I receive my order?

Orders that qualify for same day shipping will ship out the same day if the order is placed before 4PM EST. Orders placed after 4PM EST will ship out the following day. Shipping time is determined based on the option chosen at checkout. Typically, it takes 1-3 business days for a package to be delivered. Expect delays during sales periods, holidays. Also expect shipping delays due to Covid-19.

Can I order online and pickup my purchase locally?

We apologize, this option is not available currently.

Virgin Hair FAQs

What is Virgin Hair?

Virgin hair is hair that has been cut from a donor’s head. It is then washed and steamed to achieve a specific pattern. Virgin hair is free of chemicals and dyes.

How long does Virgin Hair last?

Virgin hair extensions can last up to one year or longer with the proper care. Click here to learn more about hair care.

Where does the hair come from?

Our trusted vendors source hair from many different countries. Those countries include India, Myanmar, China, Cambodia, and Malaysia.

Can I bleach, color, or use heat tools on the hair?


Wig FAQs

Can I send in my hair for a wig order?

At this time, we are only providing ready to ship wigs that are made using hair extensions from our trusted vendors.

How do I determine my wig cap size?

Your cap size is determined by your head circumference measurement. Learn how to measure your head here.

I ordered a wig, and it is too big or too small. What can I do?

We recommend that you measure your head prior to making any purchase. Learn how to measure you head by clicking here. The sizes of all wigs are listed in the product description. Unfortunately, we do not offer refunds or exchanges on wig orders. Wig resizing is not offered.

Are your wigs glue-less?

Yes, all wigs can be worn without any adhesives.